Privacy Policy

Last updated: 4 October 2026

1. Who we are

Continental Passage is a trade name of [legal company name], a company registered in the United States, [registered address]. We are responsible for the personal data described in this policy.

Questions about your data: hello@continentalpassage.com or +1 650 339 2381.

Our representative in the European Union: [EU representative name and address].

2. What we collect

• When you book a call: your name, email address, the time you choose, and your answers to the booking questions.
• When you email or call us: your contact details and what you tell us.
• If you become a client: the information we need to deliver the service you chose. This can include the student’s academic records, identity documents for applications and visas, and housing details.
• When you visit the site: our host keeps standard technical logs (IP address, browser type, pages requested) to keep the site running and secure.

3. Why we use it, and on what legal basis

• To hold your call and reply to you: because you asked us to (steps before a contract).
• To deliver our services: to perform our contract with you.
• To keep the site secure and working: our legitimate interest in running a safe website.
• To keep business and tax records: to meet our legal obligations.

We do not sell your data, and we do not use it for advertising.

4. Who we share it with

We use a small number of service providers that handle data on our behalf:

• Calendly: call booking.
• Vercel: website hosting.
• Our email provider: to send and receive email.

When you are a client, we share the information needed with the universities, housing providers or authorities involved in your application, and only with your agreement.

5. Data stored in the United States

We and our service providers are based in the United States, so your data is stored there. Calendly and Vercel take part in the EU–US Data Privacy Framework, which the European Commission recognises as giving adequate protection. Where it applies, we also rely on the European Commission’s standard contractual clauses.

6. How long we keep it

• Booking requests that do not lead to working together: [12 months].
• Client records: for the length of our work together plus [3 years], or longer where tax law requires it.

7. Cookies

This website sets no cookies of its own and uses no analytics or advertising trackers. The booking calendar is provided by Calendly, which sets its own cookies. It only loads if you accept. You can change your choice at any time: reset my cookie choice.

8. Your rights

You can ask us to:

• show you the data we hold about you, and give you a copy;
• correct it;
• delete it;
• limit how we use it, or object to how we use it;
• send it to you or another company in a common format.

Email hello@continentalpassage.com. We will reply within one month. If you are in the EU and are not happy with our answer, you can complain to your national data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens. In Belgium, it is the Gegevensbeschermingsautoriteit / Autorité de protection des données.

9. Students under 16

Our services are arranged with parents or guardians. If a student is under 16, we ask a parent or guardian to provide their information and give consent.

10. Changes to this policy

If we change this policy, we will update the date at the top of this page.